Say Thanks

I was surfing around the blogosphere today when I came across the Manager Tools Blog.  Now, I’m not a manager (nor do I think I’m qualified or would want to be at this point in my life), but I found this blog a few weeks ago on Rickey’s (my manager) blog.  Every now and then I’ll browse through their stuff and ran across something this afternoon that I think applies to (some of) us in the IT world.  The post is titled “My Postman is Lonely.”  No, I’m not in the postal business (my patience could be described as “postal,” though).  But, the point of the post has to do with the service industry and how too often people from any “service” industry are seen as a service instead of as a person:

There are lots of people with jobs like his, where you meet lots of people but only briefly, and you’re seen as a service and not a person. Receptionists, security guards, catering staff, the man who fixes the heating and the guy who refurbishes your computer. I think they are lonely too sometimes.

It’s not a long post by any means, but I can remember not too long ago being a “service.”  Luckily, I work in a place now where people appreciate other people and work/accomplishments are rewarded.  And, by reward, I don’t necessarily mean a monetary reward – a simple “good job” or “atta’boy” goes a long way in a lot of cases.  Remember that.

It’s 4:30AM. Do you know where your System Admin is?

I do. All of us are still up. That’s right. One of those cliche all-nighters. What’s the cause of all this debauchery you ask? A server in Atlanta decided to shut down – for good. So, naturally, being the suck up (and by suck up, I mean bottom rung on the ladder), I (was) volunteered to drive to Atlanta tonight. Let me just tell you that driving early in the morning when you’re already mostly asleep sucks.

So, we sit here in an effort to provide the company with those fabled “five-nines.” Luckily, we have another hour and fifteen minutes to have this server back up and running before the calls start rolling in.

Oh, and an interesting side note: something that makes perfect sense, but that I had never thought about before.  If the server that fails happens to also be the DHCP server for the site, you can reboot the switches to force the clients to renew their IP addresses.  Useful if you’re not one to walk around to each workstation and do it manually.  Think about it.